Refund & Cancellation Policy

If something arrives broken, we'll make it right. If a membership isn't for you, leaving is easy.

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1. FOCUS and other ritual boxes

Damaged, defective or wrong item. Please tell us within 7 days of delivery, with an unboxing video: one continuous clip that starts with the sealed package and its shipping label and shows the problem. Write to us via the Contact page with your order number. Once we've checked it, we'll send a replacement (or the damaged part) at no cost, or refund you in full if a replacement isn't possible.

Change of mind. Because each box is made in small batches and contains a candle and personal items, we can't accept returns of opened boxes for a change of mind. Unopened boxes may be returned within 7 days of delivery; return shipping is paid by you and the refund is issued once the box reaches us unopened.

2. Pre-orders

You can cancel a pre-order (including the Founding Edition) any time before it is dispatched, for a full refund. If we can't ship within the window we told you, you may cancel for a full refund or choose to wait.

3. Ritual Club (monthly kits)

Cancel anytime before your next billing date. You won't be charged again, and you'll still receive any box you've already paid for.
A box that has already been dispatched can't be refunded, except under the damaged/defective rule above.
Prepaid 3- or 6-month plans: if you cancel early, we refund the boxes not yet dispatched, at the discounted monthly rate you paid.
You can pause or skip a month instead, any time before that month's billing date.

4. Diya Premium (digital)

Cancel anytime; you keep access until the end of the period you've paid for, and you won't be charged again.
First purchase: if Diya Premium isn't right for you, ask within 7 days of your first payment for a full refund.
Yearly plan: a full refund if requested within 7 days of purchase or renewal. After that, no partial refunds, but your access continues to the end of the year.
Crisis support and helpline information are always free and never behind a paywall.

5. How refunds are paid

Approved refunds go back to your original payment method (UPI, card, netbanking or wallet) within 5–7 business days of approval; your bank may take a few more days to show it. We'll email you when it's done.

6. How to cancel or ask for a refund

Use the link in your membership emails, or write to us via the Contact page with your name, order or membership number and what you'd like. No calls needed, and no guilt.