Shipping & Delivery Policy

Template, for the owner to review. This page is a starting draft written for Alive Rituals. Please fill every [to fill] item and have it checked by a qualified professional before payments go live.

1. Where we ship

We ship across India through trusted courier partners, to most serviceable PIN codes. We don't ship outside India yet.

2. When we dispatch

In-stock items: dispatched within [to fill: e.g. 2–4] business days of your order.
Pre-orders and the Founding Edition: made in small batches. The dispatch date is to be announced; we'll confirm the expected dispatch window before you pay and email you as soon as your box is on its way. If the date moves, we'll tell you, and you can cancel for a full refund before dispatch.
Ritual Club: each month's box is dispatched around [to fill: e.g. the 5th] of the month after your billing date.

3. How long delivery takes

Usually 3–5 business days to metro cities and 5–10 business days elsewhere after dispatch. Remote areas, festivals and weather can add a little time.

4. Shipping charges

Any shipping charge is shown at checkout before you pay. [to fill: e.g. free shipping above ₹999 / on memberships]. All orders are prepaid; we don't offer cash on delivery at the moment.

5. Tracking

You'll get a tracking link by email (and SMS/WhatsApp where available) once your order is dispatched.

6. If something goes wrong

Please check your address and phone number carefully; we can't be responsible for delays caused by incorrect details. If a delivery fails and the parcel comes back to us, we'll contact you to re-ship (re-shipping may be charged). If your parcel arrives damaged, please record an unboxing video and see our Refund & Cancellation Policy.

7. Digital products

Diya Premium is delivered digitally and available as soon as your payment is confirmed. Nothing is shipped.